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Warranty Policy

Effective Date: March 25, 2025

At Van Rysel, we are committed to delivering high-performance bikes and components designed for passionate riders. Our warranty policy ensures your purchase is protected against manufacturing defects, with clear terms for what’s covered, how long it’s covered, and how to get support.

 

 

Warranty Coverage

All Van Rysel products are covered under a Limited Warranty against defects in materials and workmanship for the applicable warranty period, starting from the date of purchase.

This warranty applies to:

  • Products purchased directly from our official website, VanRyselUS.com
  • Products purchased from authorized U.S. retailers (warranty requests should go through the retailer)
  • Warranty details for each product can be found under the “Product Info” section on the product detail page.

Keep your original proof of purchase, as it is required to make a claim.

 

 

Van Rysel Bike Warranty Details

Carbon Fiber Road Bikes

  • Frame & Fork: 5-Year Warranty
  • Components: 2-Year Warranty (excluding wear items*)

Gravel Bikes

  • Frame & Fork: Lifetime Warranty
  • Components & Paint: 2-Year Warranty (excluding wear items*)

*Wear items include brake pads, chains, tires, tubes, grips, bar tape, chainrings, cassettes, bearings, and similar consumables.

 

 

What’s Covered

  • Manufacturing defects in materials or workmanship
  • Only original, unaltered, and unmodified Van Rysel products
  • Products with the Van Rysel logo or branding

 

 

What’s Not Covered

  • Normal wear and tear
  • Damage from accidents, neglect, misuse, or abuse
  • Improper assembly or installation not performed by Van Rysel
  • Unauthorized modifications or repairs
  • Cosmetic damage not caused by a manufacturing defect
  • Products with removed, altered, or illegible serial numbers
  • Damage during shipping or handling not authorized by Van Rysel

 

 

How to Submit a Warranty Claim

If You Purchased from a U.S. Retailer:

Please contact the retailer where you made the purchase. They are responsible for initiating the warranty process.

If You Purchased from VanRyselUS.com:

  1. Email customer.service@vanryselus.com
  2. Include the following:
    • Full name
    • Shipping address and phone number
    • Order number and purchase date
    • Description of the issue
    • Photos or video clearly showing the defect

You will receive a response within 48 business hours with next steps.

 

 

Next Steps

If inspection is required, we may request you to ship the item to us. If the product is found to be defective and covered under warranty, Van Rysel may, at its sole discretion:

  • Repair the product
  • Replace the product with the same or equivalent model
  • Issue a refund or store credit if a replacement is unavailable

Note: Returned products must be clean. Items received in unsanitary condition will be returned without processing the claim.

 

 

Shipping Responsibilities

  • Customers are responsible for shipping products to Van Rysel for inspection or service.
  • Van Rysel will cover the cost of return shipping for repaired or replacement products.

 

Limitations and Legal Rights

This warranty is extended to the original purchaser only and is non-transferable.

Disclaimer of Other Warranties

To the fullest extent permitted by law, this Limited Warranty is the exclusive warranty provided by Van Rysel and supersedes all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Limitation of Liability

Van Rysel is not liable for indirect, incidental, or consequential damages, including loss of use, loss of business, personal injury, or other losses resulting from a defective product, except where prohibited by law.

Some states do not allow certain exclusions or limitations on implied warranties or consequential damages. In such cases, this warranty applies to the maximum extent allowed by applicable law.

 

 

Governing Law

This policy is governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved by courts of competent jurisdiction in the United States.

 

 

Questions or Support?

We're here to help.
customer.service@vanryselus.com